Mühlbauer service steps

 

1st level support

 
 

Including preventive maintenance

 

Corrective maintenance with check of defects, exchange of parts and repairs and monitoring of logbook according to qualification level of training

 

After special training of meintenance by Mühlbauer AG this first level support can be made by your trained engineers

 
 

2nd level support

 
 

Remote support by eMail, fax, telephone or remote via modem in case of:

 
  • Major malfunction of machine/ system

  • Major malfunction of data communication, database or application software

  • Reaction time according to SLA (Service Level Agreement)

 
 

3rd level support

 

Service intervention by specialist for troubleshooting in case of:

 
  • Problem not solved within Service Level Agreement with second level support

  • Emergency call

  • Reaction time according to Service Level Agreement

 
 
 
 
Last modified:06/02/2009
© 2010 Mühlbauer Holding AG & Co. KGaA, Josef-Muehlbauer-Platz 1, D - 93426 Roding